Live Auction FAQs - Thomaston Auction Live Auction FAQs - Thomaston Auction
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New England’s Trusted Auction & Appraisal Professionals.
OFFICE LOCATION
51 Atlantic Hwy
Thomaston, ME 04861
207-354-8141 • 800-924-1032
info@thomastonauction.com

Live Auction Frequently Asked Questions

How do I place a bid?
We are now offering in-person bidding! Seating is limited, please call the gallery at 207-354-8141 to reserve your seat today. You may also bid by phone, in-house absentee, or online.

To bid online, register an account through Thomaston Live, our in-house platform which contains the entire online catalog.

To bid by phone, or to leave an absentee bid, you must fill out our Phone/Absentee Bidder registration form and return the completed form by mail, email or fax. All registration forms must be received no later than noon on the day preceding the auction. Bid forms received the day of the auction MAY NOT BE PROCESSED.
How do I know if I’ve made a successful bid online?
Once you make a successful bid, the lot will say “bidding” with the dollar value of your absentee bid shown. You can review your bids by going to live.thomastonauction.com > My Bids > Upcoming BIds.
How do I show my paddle when bidding?
The platform will automatically display your paddle number when you submit a bid.
What payment do you accept?
We accept payments in cash, by personal, business, bank or cashier's check, all major credit cards or PayPal. Wire transfers may also be arranged upon request and are required for invoices in excess of $25,000. For your convenience, you may pay your invoice securely online by Paypal. Please have your invoice handy when making your payment. Your invoice number will help us expedite payment processing.

To pay by Paypal log into your account and send your payment to invoice@thomastonauction.com. Please include your invoice number in the Notes field.
I didn’t mean to bid on a lot. How do I withdraw my bid?
If the live auction hasn’t begun yet, you can remove your bid by going to “My Bids” located at the top of your desktop screen or to the left in the menu of your mobile device.

If you made the bid during the live sale, you cannot withdraw the bid and all bids are final. Please refer to our Terms & Conditions. If you would like to remove an online absentee bid, login to the platform and go to “My Bids” to edit your absentee bid.
If I leave a bid, will the auctioneer open the bidding with my bid?
Not necessarily. The auctioneer will start the bidding at half of the low estimate unless there are competing bids for a specific amount. The platform will recognize and execute your absentee bid until you have reached your max bid or until competitive bidding stops.
I'm interested in a particular lot. How can I watch it?
A “watched” lot is similar to adding an item to your favorites. By clicking on the “star” icon next to the lot number, the lot will be added to your watched lots and you will receive notifications via the platform when that lot is getting close to being offered. It is also a convenient way to organize items that you are interested in and want to review at a later time.
I would like a condition report, additional high-resolution photos, and/or more information about a particular item.
Please email condition@thomastonauction.com to receive any additional item information you’re interested in, such as detailed condition reports or high-resolution photos. Keep in mind that we receive dozens of requests per day, so if you don’t hear from us within a week please feel free to call the office at 207-354-8141 to speak with a staff member. Condition reports are not always available within 48 hours of the auction.
How do I obtain a shipping quote for a particular item?
Please email info@thomastonauction.com with your shipping address and the item(s) of interest to receive a shipping quote. To ensure you have this information in time for the auction, please request the shipping information 72 hours prior to the lot auction date.
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Contact
Information

Visit
Thomaston Place Auction Galleries
51 Atlantic Hwy
Thomaston, ME 04861

Mail
PO Box 300
Thomaston, Maine 04861

info@thomastonauction.com

PH: 207-354-8141
PH: 800-924-1032
FAX: 207-354-9523

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207-354-8141
800-924-1032
Business hours are 9 am to 5 pm (eastern time) Monday–Friday.
Mail
Thomaston Place Auction Galleries
PO Box 300
Thomaston, Maine 04861
Visit
51 Atlantic Hwy
Thomaston, ME 04861
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